Chapter 2
Goal: Equip curators with the skills to effectively communicate and consult with clients to understand and fulfill their travel needs.
IN THIS LESSON
Topics covered:
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Active Listening Techniques
Understanding traveler expectations through thoughtful questions and active listening.
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Presenting Travel Ideas
How to present itineraries and travel concepts in a way that resonates with clients and earns their trust.
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Building Long-Term Relationships
Strategies to turn first-time clients into loyal customers by exceeding expectations and delivering on promises.
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• Role-playing scenarios: Practicing client consultations with feedback from mentors.
• Communication workshop focusing on presentation skills and itinerary pitching.